Hi Vania , here is the report and draft of the email. Please let me know if you need anything else from me. 

EMAIL DRAFT: 
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead, commenced text interaction, & called the front desk inquiring about Emsculpt.

Here is the call recording: https://watch.screencastify.com/v/h3FtbQd77RWPSwcyL2TZ 

We only received 1 phone call and 1 text from you. We would love to help set up a process for you to be contacting leads 3 times within the first week to maximize your ability to convert leads into consults. 

 

The salesperson that answered the phone was the esthetician. She was friendly and knowledgeable. Great job! 

There was no follow up after the scheduled consultation was “missed”. It is vital to follow up with missed appointments since these are the people closest to becoming patients.

We recommend that you schedule a Front Desk Training. 

Schedule a time here:

http://calendly.com/Vania-medstar/front-desk

SECRET SHOPPER Report - Scuplt DTLA.pdf 107 KB • Download