began 5/4

Hi Jessica  

EMAIL DRAFT:
Hi Team,

You've been secret-shopped! Attached is the full report. 

 

We input a lead, commenced with text engagement & called the front desk inquiring about Emsculpt Neo.  

Here is the recorded call: 

https://drive.google.com/file/d/14_FUXfaGBkgMCMBTazCDKQC_seWuBVb9/view?usp=share_link 

We received 3 texts and a welcome email from you after we input the lead, however, we only received 1 phone call from you. A direct call is the best way to ensure that the lead is converted into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week. 

 

The salesperson that answered our call was friendly and professional. However, she did not answer pricing questions in a recommended way or mention the current promotion that was going on. We also highly recommend requesting the caller’s contact information at the beginning of the call after introducing yourself for follow-up purposes. 

We recommend that you schedule a Front Desk Training so we can help set up a plan for you to be contacting leads 3x in the first week with a direct call as well as how to properly answer pricing questions. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

I'll close out the task now. Thanks Jessica  

Elizabeth Jessica  please make sure the task does not get close until you've made sure this was sent to the client. 

Ivonne thank you! Did you tell me not to send this one? I made myself a note and I'm not sure why haha. Vania said you sent it, so I am not going to resend it, though. I put it in docs and files. Thank you!

Hi Jessica  - just following up on this one, has it been sent to the client? Can we close out the task? TY

Elizabeth  Ivonne sent it, so we can close..thank you!