Hi Vania , here is the secret shop report and email draft on Skinney this would be there 2nd quarter secret shop. Please let me know if you need anything else from me. 

EMAIL DRAFT:

Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead, initiated text engagement and called the front desk inquiring about CoolSculpting. 

Here is the call recording:

We submitted a lead and only received one phone call from you. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. We would love to set up a plan for you to be contacting leads 3x in the first week to maximize your ability to convert leads into consults. 

The salesperson that answered our recorded call was friendly and knowledgeable. She built excitement around the treatment, shared personal experience and answered pricing questions in a recommended way. Great job!!  

We recommend that you schedule a Front Desk Training, so we can review strategic ways to answer a lead’s questions. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

SECRET SHOPPER Report - SKINNEY medspa2.pdf 99.1 KB • Download