Thanks Vania  

Hi Vania here is the secret shop report and email draft. Please let me know if you need anything else from me. Thanks!

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report. 

We inputted a lead, commenced with text engagement & called the front desk inquiring about Dermal Fillers. 

Here is the recorded call: https://api.twilio.com/2010-04-01/Accounts/AC085d68ab04bf58756b2be37a6666c8c8/Recordings/RE725a575747ab4cdd2e62caf7bbd72983 

You contacted us 1x by phone and 1x by text after we input a lead. We highly recommend contacting a lead by phone, text and email 3x in the first week. We would love to set up a plan for you to be contacting leads 3x in the first week to help ensure that the lead is converted into a potential client.

The salesperson that answered our call was friendly and knowledgeable. Pricing questions were answered in a recommended way and current promotions were mentioned. Great job! However she did not ask for our contact information in the beginning of the call or build much excitement around the treatment, spa, or staff. 

We highly recommend that you schedule a Front Desk Training so we can review strategic ways to answer leads questions. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

SECRET SHOPPER Report - Soma.pdf 108 KB • Download