Vania  Sounds good. On the agenda! Thx

Hi Vania here is the secret shop report & email draft. Please let me know if you need anything more from me on this one. Thanks!

EMAIL DRAFT:
Hi Team,

You've been secret-shopped! Attached is the full report. 

We inputted a lead, commenced text engagement & called the front desk inquiring about Dermal Fillers. 

Here is the recorded call: https://drive.google.com/file/d/1u2hZX8hdn_KnK-SSdRzzGp_Z1GBPBJeh/view?usp=share_link 

You contacted us 3x by phone, 3x by text, and sent a welcoming email. This is great! 

The salesperson that answered our call was friendly, professional and knowledgeable. However, she did not request our contact information, which we recommend doing at the beginning of the call. There could have been a little more excitement built around the spa and staff. 

Please let us know if you have any questions or if you would like to schedule a front desk training call you can do so here: http://calendly.com/Vania-medstar/front-desk

Thanks Elizabeth! Sending