Yes! Submitting today

Elizabeth for the phone call we want to get someone named Mary on the phone. Thanks!

Hi Ivonne - I completed the secret shop however the salesperson that answered my call was Stephanie. I am attaching it all here, if you'd like me to repeat the call again to try and get Mary on the line please let me know. Thanks

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead, initiated text engagement and called the front desk inquiring about Invisalign. 

Here is the call recording https://api.twilio.com/2010-04-01/Accounts/AC085d68ab04bf58756b2be37a6666c8c8/Recordings/RE328a93f0e29115121825a5d2f629fd35 

We only received one phone call from you and 2 texts. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. We would love to set up a plan for you to be contacting leads 3x in the first week to maximize your ability to convert leads into consults. 

The salesperson that answered our recorded call was friendly and asked for our contact information. She informed us that she was not too familiar with the treatment because works the front desk. She also did not answer pricing questions or speak about promotions in a recommended way.

We highly recommend that you schedule a Front Desk Training, so we can review strategic ways to answer a lead’s questions. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

SECRET SHOPPER Report - South Shore Smiles.pdf 107 KB • Download

Thanks Elizabeth ! Yes please call again and try to get Mary. 

Hi Ivonne , here is the secret shop report and email draft. I spoke to Mary so I included that on the report/email draft as a 2nd recorded call. Please let me know if you need anything more from me. Thanks!

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead, commenced with text engagement and called the front desk inquiring about Invisalign. 

Here is the call recording https://api.twilio.com/2010-04-01/Accounts/AC085d68ab04bf58756b2be37a6666c8c8/Recordings/RE7f174d248dbf1571343ee2cbdefde4f8 

We only received one phone call from you. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. We would love to set up a plan for you to be contacting leads 3x in the first week to maximize your ability to convert leads into consults. 

During our 1st recorded call the salesperson that answered stated she worked in the front so she wouldn’t be able to answer any of our clinical questions. 

On our 2nd recorded call we spoke with Mary, she was friendly and knowledgeable. She was able to answer our questions and guide us in pricing and booking. This is great! She could have built a little more excitement around the spa, service, and staff. 

We highly recommend that you schedule a Front Desk Training, so we can review strategic ways to answer a lead’s questions. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

SECRET SHOPPER Report - South Shore Smiles.pdf 113 KB • Download

Thanks Elizabeth !

whitney.zelig@gmail.com here is South Shore Smiles report. 

Let us know if you need anything else! Thanks!

thx team. sent to client.