Hi whitney.zelig@gmail.com , 

Please see Spa Trouve's Secret Shop. 

EMAIL DRAFT:

Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead, commenced text interaction, & called the front desk inquiring about CoolSculpting. 

Here is the call recording: https://watch.screencastify.com/v/lKRurQIAbt9ECb36UpPJ 

The salesperson that answered our call was friendly and knowledgeable. Great job! 

However, we didn’t receive any phone calls from you. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. We would love to help set up a process for you to be contacting leads 3 times within the first week to maximize your ability to convert leads into consults. 

Book a time here: http://calendly.com/Vania-medstar/front-desk 

There was no follow up after the scheduled consultation was “missed”. It is vital to follow up with missed appointments since these are the people closest to becoming patients.

SECRET SHOPPER Report -Spa Trouve.pdf 107 KB • Download