Hi Vania here is the secret shop report and email draft for this one. Please let me know if you need anything more from me. Thx!

Hi Team,

You've been secret shopped! Attached is the full report. 

 

We input a lead, commenced text engagement & called the front desk inquiring about Coolsculpting.  

Here is the recorded call: 

https://api.twilio.com/2010-04-01/Accounts/AC085d68ab04bf58756b2be37a6666c8c8/Recordings/RE128d7a4849be5d5ccd8f24e5009ed991  

 

We received 1 phone call and 3 texts from you. Contacting a lead with a direct phone call is the best way to ensure that the lead is converted into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week with direct phone calls.

 

We attempted to place recorded calls on three separate dates before we were able to reach someone. The salesperson that answered our 4th call was friendly and knowledgeable. She built a connection with the caller and excitement around the treatment. This is great! When answering pricing questions, we recommend quoting the cost of the lowest-priced applicator and then mentioning that an accurate price will be provided during the consultation. 

 

We highly recommend that you schedule a Front Desk Training. Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

Ivonne  

Elizabeth  hey girl hey....just realized the client name is spelled wrong. is DELLE not della. BC3 has it wrong

Hey Vania  just checking in on this one... Can I close it out? 

Sydney do you want to draft an email sending this from whitney.zelig@gmail.com  's email please and thanks

whitney.zelig@gmail.com  This email is ready to go in your drafts!

whitney.zelig@gmail.com - Just following up on this one, has it been sent to the client? Can I close this task out? Thx