Hi Vania Ivonne , 
Here is the secret shop report and email draft on The Healthy Solutions Medspa. If you need anything else from me please let me know. 

EMAIL DRAFT: 
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead, commenced text interaction, & called the front desk inquiring about CoolSculpting. 

Here is the call recording:https://watch.screencastify.com/v/uyl2kYIkZbEQn392ipTf 

We didn’t receive any phone calls from you and only received one text. We would love to help you set up a process for you to be contacting leads 3 times in the first week and set up automatic texts. 

The salesperson that answered our call was friendly and knowledgeable. This is great! However, she did not answer pricing questions in a recommended way. We highly recommend that you schedule a Front Desk Training so we can review strategic ways to answer pricing questions. 

Please schedule a Front Desk Training: http://calendly.com/Vania-medstar/front-desk

You followed up with a text message for the scheduled “missed appointment”. Great job! We also recommend following up with a phone call as these leads are the closest to being potential clients. 

SECRET SHOPPER Report - The Healthy Solutions Medspa .pdf 108 KB • Download