Hi - Here is the secret shop report and email draft, please let me know if you need anything else. Thanks!

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead, initiated text engagement and called the front desk inquiring about Emsculpt Neo. 

Here is the call recording https://api.twilio.com/2010-04-01/Accounts/AC085d68ab04bf58756b2be37a6666c8c8/Recordings/RE162c149f85e2e2c7db4ad286f98dee08 

We received 2 phone calls and 3 texts from you. This is great!! Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client.

The salesperson that answered our call was friendly and knowledgeable. She built excitement around the spa or the treatment and requested our contact information. However she did not answer pricing questions in a recommended way. 

We highly recommend that you schedule a Front Desk Training, so we can review strategic ways to answer a lead’s questions regarding pricing. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

SECRET SHOPPER Report - The New England Center for Body Sculpting.pdf 109 KB • Download