Submitted today. 

Hi whitney.zelig@gmail.com , 
Here is the secret shop report and email draft for The Radiance MD. Please let me know if you need anything more from me. Thanks!

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report. 

We inputted a lead, commenced with text engagement & called the front desk inquiring about Coolsculpting. 

Here is the recorded call: https://api.twilio.com/2010-04-01/Accounts/AC085d68ab04bf58756b2be37a6666c8c8/Recordings/REeccfcb2fbd02b7b5801ecc541ba5ae6c 

You contacted us 2x by phone and 3x by text after we input a lead. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. We would love to set up a plan for you to be contacting leads 3x by phone in the first week. 

The salesperson that answered our call was friendly and knowledgeable but she could have built a little more excitement around the spa, staff and treatment. She also did not ask for our contact information in the beginning of the call.

We highly recommend that you schedule a Front Desk Training so we can review strategic ways to answer a leads questions. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

The Radiance MD SECRET SHOPPER Report .pdf 108 KB • Download

hey Sydney  here is secret shop for you to send to radiance