Ivonne , I submitted both leads. I put your name with the endospheres treatment. 

Hi Vania and Ivonne , 
Here is the secret shop report and email draft for Truth + Beauty. I secret shopped them for emsculpt here. Please let me know if you need anything else from me. 

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead & called the front desk inquiring about Emsculpt. 

Here is the call recording: https://watch.screencastify.com/v/ZuDH39mAAXhTpMn2Lihp 

I submitted a lead and did not receive any phone calls or text messages from you. Contacting a lead with a direct phone call and text message is by far the best way to ensure that the lead is converted into a potential client. We would love to set up a plan for you to be contacting leads 3x in the first week to maximize your ability to convert leads into consults as well as automatic texts. 

When the recorded call was placed, the call was initially placed on hold and then disconnected. Upon calling right back we were placed on hold for 2 minutes until the esthetician answered the call. She was friendly and knowledgeable! 

We highly recommend that you schedule a Front Desk Training. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

TRUTH+BEAUTY SECRET SHOPPER Report -Emsculpt.pdf 103 KB • Download

Hi Vania & Ivonne ,
Here is the secret shop report and email draft for Endospheres. Please let me know if you need anything else from me.

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report. 

We inputted a lead & called the front desk inquiring about Endospheres. 

Here is the recorded call: https://watch.screencastify.com/v/Ut1BO6MJr2xBwJEaHRPF  

I submitted a lead and only received 1 phone call and 1 text from you. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. We would love to set up a plan for you to be contacting leads 3x in the first week to maximize your ability to convert leads into consults as well as automatic texts.

When we placed the recorded call, the salesperson who answered the call was friendly, knowledgeable, and built excitement around the treatment. This is great! However she did not answer pricing questions in a recommended way. 

We recommend that you schedule a Front Desk Training so we can review strategic ways to answer pricing questions. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

TRUTH+BEAUTY SECRET SHOPPER Report - Endospheres.pdf 105 KB • Download

whitney.zelig@gmail.com  here is truth and beauty!

the reason she didnt get the first text is becuase she already secret shopped with that name / number in October Elizabeth  

We are gong to have to do another report for emsculpt or atleast change that we haven
t been texted 

Elizabeth let’s make sure we change names and keep internal sheet updated so that we know all the shops done for the clients.

whitney.zelig@gmail.com  I’ll submit another lead and just do the leads test (without recording call) for emsculpt.

Ivonne - I can submit another lead for emsculpt with the other high level number if you haven't already submitted? 

Elizabeth  yes, please do. 

Ivonne , the lead was submitted today using the high level Miami number (7863213761)

Hi whitney.zelig@gmail.com and Ivonne ,
Here is the second secret shop report and email draft on Truth + Beauty for Emsculpt. I used the Miami High Level number to perform this secret shop and as you will see I still did not receive any phone calls or texts. Please let me know if you need anything else from me.

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report. 

We inputted a lead & called the front desk inquiring about Emsculpt. 

Here is the recorded call: https://api.twilio.com/2010-04-01/Accounts/AC085d68ab04bf58756b2be37a6666c8c8/Recordings/REc01728a3c72b89a2954fb5a5cdb9e72c 

I submitted a lead and did not receive any phone calls or text messages from you. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. We would love to set up a plan for you to be contacting leads 3x in the first week as well as automatic texts.

The salesperson who answered our recorded call was friendly and knowledgeable. However she could have built more excitement around the spa and the treatment.  

We highly recommend that you schedule a Front Desk Training. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

SECRET SHOPPER Report - Truth+Beauty Emsculpt.pdf 107 KB • Download

it's the same name You submitted the first time Elizabeth  we need another name

whitney.zelig@gmail.com  okay my misunderstanding I thought it only had to be a different phone number. I'll submit another lead right now with a different name, email, and use the cali high level number. 

Elizabeth also, while we are clarifying the process...once you respond to a text you will not get anymore automatic texts. The secret shop for drip gym you mentioned in the report that you only got one text but that was because you replied within 24 hours and they started engaging in text conversation right away. 
If you think it would be helpful I could go over the automatic text setups with you sometime to explain? https://calendly.com/Vania-medstar/30min 

Vania  Thank you. I scheduled a call with you for tomorrow. Looking forward to it.

Thanks Elizabeth and Vania  I would like to make sure we ignore the texts and calls for 5 business days to see how much they follow up 

whitney.zelig@gmail.com  I will make sure I follow this 5 day no contact procedure 

whitney.zelig@gmail.com Ivonne , here is the secret shop report and email draft on Truth + Beauty for Emsculpt that was redone. Let me know if there is anything more you need from me. 

EMAIL DRAFT: 

Hi Team,

You've been secret shopped! Attached is the full report. 

We inputted a lead & called the front desk inquiring about Emsculpt. 

Here is the recorded call: https://api.twilio.com/2010-04-01/Accounts/AC085d68ab04bf58756b2be37a6666c8c8/Recordings/RE15759dfca34d8d34e453229099bce7c1 

I submitted a lead and only received 1 phone call and 1 text message from you. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. We would love to set up a plan for you to be contacting leads 3x in the first week. 

The salesperson who answered our recorded call was friendly but she did not ask for any contact information. She also did not answer pricing questions in a recommended way and she could have built a little more excitement around the treatment/spa. We highly recommend that you schedule a Front Desk Training so we can review strategic ways to answer pricing questions. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

TRUTH + BEAUTY SECRET SHOPPER Report -EMSCULPT .pdf 107 KB • Download

Vania  please see the secret shop for Truth & Beauty, Emsculpt that was redone above. 

whitney.zelig@gmail.com I went over this a bit with them today at their training and we are setting up text templates, etc already. I don't think we need to send this out anymore unless you want to because at this point it seems a bit as if we'd be beating a dead horse. Point has been made. But we can save it to serve as a baseline to accompany their next secret shop. I'm going to close the task.