Ivonne  Great! I'll add it to the agenda

Hi Vania & Ivonne  
Here is the secret shop report and email draft on Vitalyc, please let me know if you need anything else from me.

EMAIL DRAFT: 
Hi Team,

You've been secret shopped! Attached is the full report. 

We inputted a lead, commenced with text engagement & called the front desk inquiring about Botox. 

Here is the call recording: https://watch.screencastify.com/v/0YdRCztVqdQcbqagteOF  

We did not receive any phone calls from you and only received one text message.  Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. We would love to set up a plan for you to be contacting leads 3x in a week and automatic texts.

The salesperson that answered our recorded call was friendly, knowledgeable, and shared personal experience. This is great! There could have been a little more excitement built around the spa and the treatment. 

We recommend that you schedule a Front Desk Training. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

Vitalyc SECRET SHOPPER Report -Botox .pdf 107 KB • Download

Thank you!

Elizabeth  random request....if you get a text from them this week (now that you stopped engaging) can you let me know? They did their own auto text setup so I'm curious as to how they decided on proceeding.  Thanks!

Vania they have reached out on 2/19, here is a screenshot of the message. 

Screen Shot 2022-02-22 at 12.30.04 PM.png 60.5 KB • Download

Hi Vania , Vitalyc reached out again via text. Here's a screenshot of the message

Screen Shot 2022-02-28 at 9.26.01 PM.png 167 KB • Download