Hi Ivonne   - just wanted to update you on this one. I've attempted to do the recorded call and have left 2 voicemails. I'm going to place another recorded call attempt on Monday.

Vania  see above 🙄🤦🏻‍♀️🙈🤷🏻‍♀️

Elizabeth their front desk person has quit. Supposedly the dr is answering the business phone. Obviously not. Sydney can you followup with the dr? Elizabeth  what number are you dialing so I know exactly which phone it is

Vania This is the number I'm calling (770) 626-0035

Vania  she never replied to my email. Do you have her cell?

yup yup 202-520-0458 and also the busiess cell is 678-727-8984

Vania  How do you want me to complete this secret shop? Just keep trying to call or complete it without the recorded call? 

Elizabeth can you try calling one more time on Tues. Apparently the dr had been sick. Thanks!
Sydney  chime in if you have any updated info for Elizabeth. Thx

Vania  should we wait until they find someone to handle the leads?

no. we'll try again next week and if its still bad then hopefully that's how we'll get dr. gayton to take the situation seriously

Hi Vania - I placed another call today and actually spoke to the Doctor/Owner. She informed me right away that she was short staffed. Here is the completed report - please let me know if you need anything else from me. Thanks!

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report. 

We input a lead & called the front desk inquiring about Emsculpt Neo. 

Here is the recorded call: https://api.twilio.com/2010-04-01/Accounts/AC085d68ab04bf58756b2be37a6666c8c8/Recordings/RE1ce0424afed9a3b11a063eeb83f80c34 

We did not receive any phone calls from you. Contacting a lead with a direct phone call is by far the best way to ensure that the lead is converted into a potential client. We would love to help set up a plan where you are contacting leads 3x in the first week. We received 4 texts from you, this is great! However when we replied to one of your texts there was no response. Text interaction is a great way to build a connection with the lead. 

The Doctor/Owner of the Medspa answered our call. She was extremely knowledgeable and built a lot of excitement around the treatment, spa and staff. Great job! However, pricing questions weren’t answered in a recommended way.

We highly recommend that you schedule a Front Desk Training so we can review strategic ways to answer pricing questions. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

Vania  do we send this? I worry it won't be taken well.

Sydney  have you spoken to her? Because normally yes we should send  but if you've already spoken to her then we don't need to beat a dead horse.

Vania  she's desperately looking for someone. She knows she can't do it all. I don't think send this rn would do any good.

Sydney  ok lets not send. But lets stay on top of communication with her so when she finds someone we know to train then shop.

Vania  I sent her a text this morning asking if she had any luck finding a new person yet. I'll let you know when she replies. 

Vania she said, 
“I signed up for mindbody with an AI 
to answer questions 
Right now it’s me 
I was going to get a virtual assistant by Doer but they are only available 11-7....”

Sydney the AI is like a chat bot isn't it? Also, Mind-body doesn't integrate with app. Oy. And 11-7 is better than a chat bot and unreturned calls. Sigh