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Secret Shopper - phasing out of this project, task out in own client folder

Isaac Klausnser, MedstarHector Mota, Operations Manager at MedstarVania J, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJudi Vallano, MedstarIvy Santiago, Creative Project Manager at Medstar
From the list: Secret Shops

✔ Water's Edge

Jessica M. added this on
Completed by Jessica M.
Assigned to
Elizabeth Ruffa Elizabeth R.
Due on
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Comments & Events

Elizabeth Ruffa Elizabeth Ruffa
Began 4/10
Jessica Marino, Digital Marketing Coordinator at Medstar TY!
Notified 1 person
Elizabeth Ruffa Elizabeth Ruffa
Hi Jessica Marino, Digital Marketing Coordinator at Medstar Jessica here is the secret shop report + email draft on this one. Thx

EMAIL DRAFT:
Hi Team,

You've been secret-shopped! Attached is the full report. 
 
We input a lead, commenced with text engagement & called the front desk inquiring about Semaglutide.  

Here is the recorded call: 

Unfortunately, we only received 1 phone call from you in the first week after we input the lead. The 2nd call was made 14 days later. A direct phone call is the best way to ensure that the lead is converted into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week. 

We received 3 texts from you and you replied to our text engagement. Great job!
 
The salesperson that answered our call was friendly, professional, and knowledgeable. She shared personal experience and built a connection with the caller. This is excellent! 

We recommend that you schedule a Front Desk Training so we can help set up a plan for you to be contacting leads 3x in the first week with a direct call.

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 
Jessica Marino, Digital Marketing Coordinator at Medstar TY!
Notified 1 person
Jessica Marino, Digital Marketing Coordinator at Medstar
Jessica Marino completed this to-do.