Hi Jessica , here is the secret shop report & email draft. Let me know if there is anything else you need from me on this one. Thx!

EMAIL DRAFT:
Hi Team,

 

You've been secret shopped! Attached is the full report. 

 

We input a lead, commenced with text engagement & called the front desk inquiring about Botox.  

Here is the recorded call: 

 

We received 3 texts from you after we input the lead but unfortunately we did not receive any phone calls. Contacting a lead with a direct phone call is the best way to ensure that the lead is converted into a potential patient. We would love to help set up a plan for you to be contacting leads with a direct phone call 3x in the first week. 

 

The salesperson that answered our call was friendly, professional and knowledgeable. This is great! However, it is essential to establish rapport at the beginning of the conversation by introducing yourself by name and asking for the lead’s name and contact information.

 

We would love for you to schedule a call so we can help set up a plan for you to be contacting leads 3x in the first week with a direct phone call. 

You can do so here: http://calendly.com/Vania-medstar/front-desk

Elizabeth  thank you! Will send out today!

Thx Jessica  - let me know once it's sent so we can close out this task.