Hi Vania , here is the secret shop report and email draft on Whole Body Solutions. Please let me know if you need anything else from me.

EMAIL DRAFT:
Hi Team,

You've been secret shopped! Attached is the full report.

We inputted a lead & called the front desk inquiring about Emsculpt NEO. 

Here is the call recording: https://watch.screencastify.com/v/eDYAQe8nNKBDs335qfea 

We only received 1 phone call from you. We would love to set up a process for you to be contacting leads 3x in the first week to maximize your ability to convert leads into consults. 

There was also no response when we responded to your text messages. Engaging by text is highly recommended to help build a connection and turn the lead into a potential client. 

During our recorded call the salesperson that answered the phone was friendly and asked for our contact info which is great. However she did not answer pricing questions in a recommended way.

We highly recommend that you schedule a Front Desk Training.

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk 

SECRET SHOPPER Report -Wholebody Solutions.pdf 109 KB • Download