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https://www.shoremedaesthetics.com

Secret Shop

Assigned to
Hector Mota, Operations Manager at Medstar Hector M. Lisa Harp, Medstar Lisa H.
Notes
Hey Hector, this is probably on your radar but I'd love to hear how they're doing some time next week if you have time. How's 11/4-8 look or do we need to push it out another week? 

Comments & Events

Hector Mota, Operations Manager at Medstar
Good morning Christina. 
I will add it to my list of clients to Sshop and test. 
Next week is fine since I have a few to finish off today and tomorrow. 
Hector Mota, Operations Manager at Medstar

Secret Shopper Leads Test Report Summary

Spa Response time: Phone call: Yes - 16 minutes later.
Spa Response time: Text Message:  None.
Spa Response time: Voice Mail: Yes  - 16 minutes later.
Spa Response time - Email: None sent.
Problems with form/button: None.
Follow up Phone call: None.
Follow up Phone Email: None.
Follow up Phone Text: None so far.
Overall Summary of lead test: Good response but requires some adjustments. No text messages sent to the lead. In addition, no follow up phone calls, emails or text sent to lead again either.

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Chris Zelig, Medstar Chris , here' are the results of what took place with this client's secret shopper leads test. 
Chris Zelig, Medstar
Hector Mota, Operations Manager at Medstar Hector  is this a recent shop if so send me in email. 
Hector Mota, Operations Manager at Medstar
Chris Zelig, Medstar Chris , this was done on November 4th, 2019. 
Is that recent enough or would you like me to perform another test for this year?
Chris Zelig, Medstar
You can do another test next week.
whitney.zelig@gmail.com, Medstar
Hey team we are moving all our secret shops to Lisa from now on . We need super man in marketing stuff 
Hector Mota, Operations Manager at Medstar
Understood Whitney.
I went ahead and added Lisa H as part of the assignment team. I am also
tagging her Lisa Harp, Medstar Lisa  here. 
Lisa, please follow up with this client. 
Thanks. 
Lisa Harp, Medstar
Lisa Harp completed this to-do.