whitney.zelig@gmail.com take note. 
I went ahead and filed the appeal for this client on their Google ads account. I used the documents you obtained from the doctor and submitted it for review. I will keep you posted when they respond. 

Shane  
I got this client's 227-274-2813 Google ads verified. 
This should help us with getting the suspicious payment issue suspension fixed. 
Do you want to handle the appeal for them or do you have someone on Google that can help us?

Hector Shane  Do we need to keep this task open?

Shane  
I have sent the Doctor an email to try and get the documents from him to verify the account again. I will let you know when he responds. 

Shane this Google ads account is now verified again.

I am able to submit the appeal now.

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Please submit the appeal and let me know how it goes. 

Hector I believe manager@ still has access. I will try. 

Shane
Yes, I made sure you did have access. Over the weekend, I saw your email that you appealed.
Unfortunately, I am seeing their response this morning and it was denied.
Here's their response.
What can we do next?


Account suspended - appeal not successful
Dear advertiser,

Thanks for waiting while we reviewed your account suspension appeal (ID 6443387434)
After looking over the details of your case for suspicious payment activity and taking your feedback into consideration, we're unable to verify compliance of your account 227-274-2813.Because of this, your account won’t be reactivated today. Keep in mind, when a Google Ads account is suspended, the suspension applies to the account owner and any current or future linked Google Ads accounts. This means that any new Google Ads accounts you create will also be suspended.

If you believe this decision is an error, visit our Google Ads Help Center for more information on account suspensions and tips on how to submit a new appeal. When you’re ready, just click the Get started button and follow the instructions on the next page.
Otherwise, if a prepaid balance remains in your account and you qualify for a refund, you can always cancel your account and request a refund.
Thanks,
The Google Ads Team

Hector  yeah, this account is burned for forever. 

So what are our options? Or the client's? Should they create another ads account?

Hector  any idea what they did that violated google's terms? 

This issue has been going on since Whitney used to be their CSM. A long time ago. 
And we do not know why it happened. The client insists that they never had another Google ads account. They have no idea why it happened to them. 
From the dealings I had with the Doc, verifying, etc, he sounds like is telling the truth. 

I don't know. You know as well as I do that I will never get a competent human being on the phone at Google to answer any questions. Let's have them start a new account outside the MCC and run a smart campaign for two weeks from manager@ - see if that works. 

I agree about the getting a competent person on the phone. 
I am going to tell the client to begin setting up a new account and see how that goes. 
Thanks. 

Shane  
I had this client create a new Google ads account which they have now done.
I just finished adding you to the new Google ads account - 231-661-6582

However, I am seeing a message which says - Your campaign isn't active. Your ad was disapproved for Speculative and Experimental Medical Treatment.

Please let me know what you think.

Hector  sounds like PRP somewhere on their website. What's the URL? 

Shane This is their website https://skinrevolutioncalifornia.com/

Brittany Hector there it is!

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Shane  I will take care of it. Can I change it to plasma therapies? Or is that a no go?

Brittany, you can change it to HGF (Human Growth Factors)
Plasma is often flagged as well. 
We do not need any issues with this client. 
Thank you. 

Shane This has been fixed

Ok great. Hector  Are you going to try the Smart Campaign again or should I? 

You go ahead and take care of it Shane... In case you need to appeal the PRP issue. 
Thank you. 

Just launched this.