began 9/12

Hi Ivonne  

Here is a quarterly secret shop that was performed on Skinney. I contacted there 57th street location inquiring about coolsculpting. Overall this was a great shop! 

EMAIL DRAFT:
Hi Team,

You've been secret-shopped! Attached is the full report. 

We input a lead, commenced with text engagement & called the front desk inquiring about CoolSculpting. 

Here is the recorded call: https://drive.google.com/file/d/11GoM6RfguTgYbe_lVbQB1RFXgPI4gsc0/view?usp=sharing 

You contacted us 3x by text, sent a welcoming email and replied to our text messages during text engagement. This all follows our follow up protocol. Wonderful job! We also received 2 phone calls from you, when placing direct phone calls to a lead we recommend placing 3 calls in the first week as this is the best way to convert a lead into a potential patient.

The salesperson that answered our call was friendly, professional and knowledgeable. She built excitement around the treatment, answered pricing questions in a recommended way, and shared personal experience. 

Overall this was a great secret shop! 

If you have any questions or wish to discuss please let us know. 

SKINNEY MedSpa Secret Shop Report.pdf 114 KB • Download

Thanks Elizabeth ! Please see some grammar adjustments in red:

You've been secret-shopped! Attached is the full report. 

We input a lead, commenced text engagement & called the front desk inquiring about CoolSculpting. 

Here is the recorded call: https://drive.google.com/file/d/11GoM6RfguTgYbe_lVbQB1RFXgPI4gsc0/view?usp=sharing 

You contacted us 3x by text, sent a welcoming email and replied to our text messages. during text engagement. This all follows our follow-up protocol. Wonderful job! We also received 2 phone calls from you. We recommend placing 3 calls in the first week as this is the best way to convert a lead into a potential patient.

The salesperson who answered our call was friendly, professional and knowledgeable. She built excitement around the treatment, answered pricing questions in a recommended way, and shared a personal experience. 

Overall this was a great secret shop! 

Hi Ivonne -  thank you for the edits you made I have updated the email draft and made notes for myself on the above erorros for future shops. 

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Hi Team,

You've been secret-shopped! Attached is the full report. 

We input a lead, commenced text engagement & called the front desk inquiring about CoolSculpting. 

Here is the recorded call: https://drive.google.com/file/d/11GoM6RfguTgYbe_lVbQB1RFXgPI4gsc0/view?usp=sharing 

You contacted us 3x by text, sent a welcoming email and replied to our text messages. This all follows our follow-up protocol. Wonderful job! We also received 2 phone calls from you. We recommend placing 3 calls in the first week as this is the best way to convert a lead into a potential patient.

The salesperson who answered our call was friendly, professional and knowledgeable. She built excitement around the treatment, answered pricing questions in a recommended way, and shared a personal experience. 

Overall this was a great secret shop! 

SKINNEY MedSpa Secret Shop Report (1).pdf 114 KB • Download