Already done. 

Website - https://spatrouve.com/coolsculpting/
Confirm - https://spatrouve.com/c/coolsculpting/

Date: 2/06/20
Time: 2:12 PM (EST)
Name - Peter Brooks
Email - Mrp.990123@gmail.com 
Phone - 720-574-6748 

Message - Looking to target my stomach abs area. 
You can reach me anytime after 11 AM to 6 PM
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Let me know how this goees Hector  - I sent her a link to schedule a front desk training with me.

Team Vania and Julian

This client says they are getting lots of leads but not many convert into paying customers. This is when we send hector or Lisa  to put in a secret shop to see how fast they respond and how well they answer questions.

whitney.zelig@gmail.com not very good. 
Here are the results - 

Spa Response time: Phone call: None.
Spa Response time: Text Message:  Yes, 2 hours and 40 minutes later from Heather.
Spa Response time: Voice Mail: None.
Spa Response time - Email: None.
Problems with form/button: None.
Follow up Phone call: None.
Follow up Phone Email: None.
Follow up Phone Text: None.
Overall Summary of lead test: Requires immediate attention & needs some  adjustments.
Insight - The only form of contact the spa took towards this lead was via a text message from CS specialist Heather. There were no phone calls, emails or any other form of contact done. Nor were there any follow ups. 

Oh Gosh

Lisa can you listen to a few calls? And call them and ask questions? Hector already put in a lead.

Create a report asap- as we will probably have a call with them next week

Example of a client who was getting alot of leads and not converting

Good work Hector  

Thank you Whitney. 
Please let me know if you need anything else from me on my end. 

Lisa  can we expedite this?

me and Julian are gonna hit them with a secret shop and we will give u the details Lisa  

Julian  has notes but it is also recorded