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Spa West - www.spawest.com - ELLA

Digital Marketing Set Up Service * Digital Marketing Monthly Agreement Service *
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarMichael, SEO Judi Vallano, Medstar +1 others
From the list: Client Onboarding

❏ Confirm hi@medstarpatients.com is not in client's spam folder

Hector M. added this on
Assigned to
Hector Mota, Operations Manager at Medstar Hector M.
Notes
Send from hi@medstarpatients.com's email. Make sure you send it to ALL lead notification email addresses on the Client's spreadsheet.

Template for Email:
Subject line - Please confirm your leads are being properly received!

Hello ((client)) Team, 

This is the email address where we will be sending your pop-up lead notifications from. It is important this email address is marked as "not spam" and moved to your Primary Inbox. Please add "hi@medstarpatients.com" as a contact in your address book. 

If you need assistance, please let us know. It is important that you are always checking your "primary inbox, updates, promotions, spam, etc" just in case an important email goes there. 

Reply "YES" to this email to confirm this email is in your primary inbox. 

Thank you,
Medstar Media

Comments & Events

Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Following onboarding of client {Spa West - www.spawest.com} the following emails were obtained to use as where the leads will be sent to (mary@spawest.com, emily@spawest.com) Went into Hi@medstarpatients inbox and sent email to the client to confirm their leads were being properly received. And to make sure it was move to primary box.

No one was notified
Hector Mota, Operations Manager at Medstar
Hector Mota completed this to-do.
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Following message from Ella about  client {Spa West - www.spawest.com} the following emails were changed from where leads will be sent to info@spawest.com to emma@spawest.com. Went into Hi@medstarpatients inbox and sent email to the client to confirm their leads were being properly received. And to make sure it was move to primary box.
No one was notified
Hector Mota, Operations Manager at Medstar
Hector Mota re-opened this to-do.
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Ella, Client Success Manager at Medstar Ella
I am seeing this email bouncing = emma@spawest.com
First it was being blocked... now the email can't be found.
This is the only email we have sending leads to them.
Can you please find out from the client what is going on?
Also, if they have another email we can use.
** This will be the second email we replace for them. Please let them know we cannot keep doing this.
Thank you. 
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No one was notified
Ella, Client Success Manager at Medstar Ella, Client Success Manager
Hey Hector Mota, Operations Manager at Medstar Hector I just talked to Spa West and it looks like Emma quit. They have a lot going on over there with new management and trust me I have been on them about making all these changes etc.! She said we can direct the email notifications to: seth@spawest.com

Thanks!
Notified 1 person
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Wait Ella, Client Success Manager at Medstar Ella  
This is not going to work.. 
That email - seth@spawest.com - once again.. when SETH quits.. we will need to update the forms.. again... 
They need an email such as leads@spawest.com, desk@spawest.com or something like that.. this way, anyone can use it.. and even if they quit, they do not need to change the email.. 
Notified 1 person
Ella, Client Success Manager at Medstar Ella, Client Success Manager
Hector Mota, Operations Manager at Medstar Hector  I recommended them going to info@spawest but they do not want that. I will see if they can create a new inbox for it. 
Notified 1 person
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Yes, because from the looks of it, Seth will be quitting soon and then we will have to go through this once again. 

Please let them know that it takes our team hours to update all of the forms each time we have to change the emails. 

Thank you. 
Notified 1 person
Ella, Client Success Manager at Medstar Ella, Client Success Manager
I totally agree Hector Mota, Operations Manager at Medstar Hector  and I've passed along the message. I followed up twice more and no response yet on if they can add another inbox.
Notified 1 person
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Thanks for following up with them Ella. 
If they do not want to create the other email, I am going to bring it up with Chris to see what he wants to do. 
Notified 1 person
Ella, Client Success Manager at Medstar Ella, Client Success Manager
Hector Mota, Operations Manager at Medstar Hector I spoke to Spa West again this morning and they insist we send emails to seth@spawest.com. I explained the backend process and they don't seem to care (annoying I know). Please make the switch and I have the receipts if they ever come back to us wanting to switch it again. Thanks! 
Notified 1 person
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Sigh.... I am going to do this against my better Judgment Ella. 
I have tasked Isaac to go ahead and remove Emma and add the Seth email. 
If they do have issues with this other email in the future, we will not be changing it again for them. That is unless they add an info@spawest or something similar. 

Thank you. 
Ella, Client Success Manager at Medstar Thank you!
Notified 1 person
Hector Mota, Operations Manager at Medstar
Hector Mota completed this to-do.
Hector Mota, Operations Manager at Medstar
Hector Mota re-opened this to-do.
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Ella, Client Success Manager at Medstar Ella
Here we go again..
I am seeing the new email we added seth@spawest.com coming back with issues.
The messages are now being blocked again..

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Notified 1 person
Ella, Client Success Manager at Medstar Ella, Client Success Manager
Hector Mota, Operations Manager at Medstar Hector  I just sent an email to Spa West, including the owner and Chris. Hoping they will finally make a new email address just for these leads that won't have to change as employees leave. Thanks! 
Notified 1 person
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Ella, I am not instructing the team to change the email unless they provide us with a new email that is as I specified previously. 
This is ridiculous how much resources we have wasted on this client because they refuse to listen to common sense. 
I saw your email, but I did not see the client's response or question in your email thread. 
In any event, I will wait to see what they say next. 
Thank you. 
Notified 1 person
Ella, Client Success Manager at Medstar Ella, Client Success Manager
Hector Mota, Operations Manager at Medstar Hector finally! here is the email for leads notifications: medstarleads@gmail.com 
Notified 1 person
Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Thanks Ella. 
I saw their response to my emails.. I have provide that to Isaac and tested it out already. 
Waiting for Isaac to update it now. 
Notified 1 person