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Spa West - www.spawest.com - ELLA

Digital Marketing Set Up Service * Digital Marketing Monthly Agreement Service *
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarMichael, SEO Judi Vallano, Medstar +1 others
From the list: Secret Shop

✔ November Quarterly Shop

Elizabeth R. added this on
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Elizabeth Ruffa Elizabeth R.
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Notes
Quarterly Secret Shop: November 15, 2023
Last Shop Performed: August 15, 2023
Landing Page to Shop: https://spawest.com/medspa/emsculpt-neo-2/
Service: Emsculpt Neo

Comments & Events

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began 11/22 
Meredith Lee
kwr032916@gmail.com
2095608802
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Hi Chris Zelig, Medstar Chris Ivonne Ackerman, Medstar Ivonne
Hector Mota, Operations Manager at Medstar Hector  - I place a draft in support email 

EMAIL DRAFT:
Hi Team,

As part of our ongoing support to help you reach your marketing goals, we regularly "Secret Shop'' your practice. The information we gather helps us better train your staff, and provides you with the feedback you need to convert as many leads as possible. The process includes inputting a lead into a form on your landing page, communicating via text with your staff after replying to one of your text messages, and finally calling and speaking with the front desk to inquire about one of your services.  

Here is your latest full report and your recorded call link for you to review. 

Great Job, Keep it Up!
  • We received 3 texts from you and you responded to our questions during text engagement.
  • Your staff did wonderful. They led the conversation with a personable approach to the treatment. This is extremely beneficial as it establishes a sense that the clinic is a warm and welcoming place and that the treatment will be a positive experience.
  • The salesperson who answered our call was friendly, professional, and knowledgeable. 

Things To Work On
  • Contacting a lead with a direct phone call is the best way to ensure that a lead is converted into a potential patient. We recommend contacting leads 3x in the first week with direct calls. [Unfortunately we did not receive any phone calls from you]
  • We recommend requesting the leads contact information at the beginning of the call after introducing yourself. 

We would love to set-up a refresher training to expand your company's client acquisition strategy and review best practices to ensure your success. 

You can schedule your next front desk training here: https://calendly.com/emily-clientmtg/front-desk-training


We look forward to speaking soon.
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Hector Mota, Operations Manager at Medstar Hector Ivonne Ackerman, Medstar Ivonne  added to clickup
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Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Thank you Elizabeth for the report and great work on it. 
I will follow up with Chris and Ivonne to see if they want me to send it out to this client today. 
Elizabeth Ruffa 👍
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Closing this task out here - as it is in ClickUp
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Elizabeth Ruffa completed this to-do.