Began 8/7

Hi Hector - here is the secret shop report & email draft. Please let me know if you need anything more from me on this. Thank you

EMAIL DRAFT:
Hi Team, 

You’ve been secret-shopped. Attached is the full report.

We input a lead, commenced with text engagement & called the front desk inquiring about Semaglutide. 

Here is the recorded call:

https://drive.google.com/file/d/1BFiDf2b2k2LlxCZ9PkdWpZag1XtoLBGR/view?usp=sharing 

You contacted us 3x by text, 1x by phone and sent a welcome email after we input the lead. Contacting a lead with a direct call is the best way to convert a lead into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week with direct calls. 

In regards to the phone call, it could use a lot of work. We really recommend that you listen to this call and make the necessary adjustments to ensure an exciting and informative customer service experience via the phone. 

Unfortunately the salesperson that answered the phone was unable to answer any questions regarding the treatment. It is vital that anyone that answers the phone in your office knows all about the treatments you offer. If they are unable to answer any questions it is not only not the ideal experience, but will definitely cause the caller to look elsewhere for the service. 

We highly recommend that you schedule a Front Desk Training. It will help the overall customer acquisition of your business! 

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

Spa West - Semaglutide Secret Shop.pdf 115 KB • Download

Awesome work on this Elizabeth  
I will let Chris and Ivonne know. 
Thank you. 

Thanks Elizabeth ! I like the notes you provided in the sample email referring to how bad the call was.

Thanks Ivonne -
has this been sent to the client? Can we close out this task?