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Spitale Laser Spa Salon - www.spitalelaserspasalon.com - CZ

This is for a client who already has a website we can use that we just need to optimize.
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarJudi Vallano, Medstar +1 others
From the list: Secret Shop

✔ CoolSculpting LP

Ivonne A. added this on
Completed by Elizabeth R.
Assigned to
Elizabeth Ruffa Elizabeth R.
Notes
Hi Elizabeth Ruffa Elizabeth can you please secret shop this page: https://spitalelaserspasalon.com/coolsculpting

Hannah, Client Success Manager at Medstar Hannah  fyi 

Comments & Events

Elizabeth Ruffa Elizabeth Ruffa
Ivonne Ackerman, Medstar Ivonne Hannah, Client Success Manager at Medstar Hannah   began today 6/14
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Elizabeth Ruffa Elizabeth Ruffa
Hi Ivonne Ackerman, Medstar Ivonne Hannah, Client Success Manager at Medstar Hannah - below is the secret shop report and email draft for Spitale. Please let me know if you need anything more from me on this one. TY

EMAIL DRAFT:
Hi Team,
 
You've been secret-shopped! Attached is the full report.  
 
We input a lead, commenced with text engagement & called the front desk inquiring about CoolSculpting.  

Here is the recorded call: 
 
We received 3 texts and a welcome email from you after we input the lead; however, we did not receive any calls from you. Contacting a lead with a direct phone call is the best way to ensure that the lead is converted into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week with a direct phone call.
 
The salesperson that answered our recorded call was knowledgeable, friendly, and professional. However, there could have been a little more excitement built around the treatment, spa, and staff as well as requesting the caller's contact information.

We would love for you to schedule a Front Desk Training. It will help with the overall customer acquisition of your business.

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

Hannah, Client Success Manager at Medstar Sent. Thanks!
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Elizabeth Ruffa
Elizabeth Ruffa completed this to-do.