Spitale Laser Spa Salon - www.spitalelaserspasalon.com - CZ

This is for a client who already has a website we can use that we just need to optimize.

CoolSculpting LP

Assigned to
Elizabeth Ruffa Elizabeth R.
Notes
Hi Elizabeth Ruffa Elizabeth can you please secret shop this page: https://spitalelaserspasalon.com/coolsculpting

Hannah, Client Success Manager at Medstar Hannah  fyi 

Comments & Events

Elizabeth Ruffa
Ivonne Ackerman, Medstar Ivonne Hannah, Client Success Manager at Medstar Hannah   began today 6/14
Elizabeth Ruffa
Hi Ivonne Ackerman, Medstar Ivonne Hannah, Client Success Manager at Medstar Hannah - below is the secret shop report and email draft for Spitale. Please let me know if you need anything more from me on this one. TY

EMAIL DRAFT:
Hi Team,
 
You've been secret-shopped! Attached is the full report.  
 
We input a lead, commenced with text engagement & called the front desk inquiring about CoolSculpting.  

Here is the recorded call: 
 
We received 3 texts and a welcome email from you after we input the lead; however, we did not receive any calls from you. Contacting a lead with a direct phone call is the best way to ensure that the lead is converted into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week with a direct phone call.
 
The salesperson that answered our recorded call was knowledgeable, friendly, and professional. However, there could have been a little more excitement built around the treatment, spa, and staff as well as requesting the caller's contact information.

We would love for you to schedule a Front Desk Training. It will help with the overall customer acquisition of your business.

Please schedule a call here: http://calendly.com/Vania-medstar/front-desk

Hannah, Client Success Manager at Medstar Sent. Thanks!
Elizabeth Ruffa
Elizabeth Ruffa completed this to-do.