Let's secret shop them on Monday to see how they are responding to new leads. 

The Studio Medspa - Secret Shopper Leads Test
Website - https://thestudiomedspa.com/coolsculpting/
Confirm - https://thestudiomedspa.com/c/coolsculpting/

Date: 10/27/20
Time:  11:15 AM EST
Name - Kaylie Roberts
Email - ladyme901@gmail.com
Phone -  484-296-3731

Message - Was wondering about the pricing on Cool sculpting for my stomach area. Will this remove the after birth bulge?

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Secret Shop Mini Report

Chris   and whitney.zelig@gmail.com   here are the final results of the secret shopper for The Studio Medspa

Overall Analysis: Mediocre response, requires some adjustments.

Spa Response time: Phone Call: Yes, 2 hours, 3 minutes later
Spa Response time: Voice Mail: Yes, 2 hours, 3 minutes later
Spa Response time: Text Message: None.
Spa Response time - Email: Yes, automated text sent within  1 minute.
Problems with form/button: None

Follow up Phone call: None thus far.
Follow up Phone Email: None
Follow up Phone Text: None.

Areas that need improvement: Only one direct call and an auto email. However, there were no text sent and no subsequent follow up phone calls, text messages or any other type of follow ups. 

Summary: The overall response time to the secret shopper leads test from the staff at The Studio Medspa requires immediate attention. They did call the lead, it was 2 hours later and left a voice mail. They also sent an automated email. Still, there were no text messages ever sent to the lead which are important. In addition, no follow up calls or any other kind of follow up done with the lead.  

** I am sending this to you both via email to send to client. 

This is done... 
Whitney is reaching out to client and in conversation with them.