I created this account for them.. The Gmail and Google ads account. It was more than 3 of 4 years ago  I believe. 

I am in the account now. However, I need a new phone number to add as recovery to avoid any issues since Google is such a control freak. 

Nicol - This is separate from her G-suite. We created this email for her Hosting, Ads etc on gmail but her info@thestudiomedspa.com is setup on her Google workspace (formerly G-suite). I am still working with the Google support team in restoring it. The client is also included that ticket so she is in the loop.

Nicol - I just included you in the email with the client and the Google support so you are also in the loop.

Hector Isaac
Ivonne

We are currently going back and forth on this issue between this task and the email.
Let me answer here so we can keep this going.

Hector we can put the client's phone number as recovery once we have access. Thank you for removing two-step authentication and making your number the recovery. number for now. 

Can you confirm we have access to thestudiomedspaweb.@gmail.com in order to update the Studio Med Spa's billing method? This is the priority

Isaac I don't know what her google workspace account is or what her other account is. The priority right now is to access her Google Ads account so that we can update her billing payment method. 

Please confirm that we have this access. Then, let's work on making sure Sarah, owner of Studio Med Spa has access to every asset along with us. Ultimately, the client needs us to have every log-in and every access she does. In this case, she didn't have access to thestudiomedspaweb.@gmail.com nor did she realize this is how to get into her other emails. 

Nicol Hector Ivonne - We can use client's GHL phone number instead of their personal phone number in the recovery phone number so our team and the client both always have the access if needed.

For the Google Ads account. Hector should be able to help the us because I am not involved at all with their Ads account setup or this email - thestudiomedspaweb.@gmail.com.

For the client's Google workspace email. Since Google is giving us a very hard time restoring the suspended account. I think the easier way here would be to create a new workspace account and move the domain from the old suspended account to the new one. This is what I suggested to the client as well. Still waiting for her reply. We may have to get on a call to explain it to her.

Let me know on Slack if you have any questions regarding this or need to get on a call with me before you call the client.

Isaac the client won't reply because she doesn't understand what is happening nor, what we are doing. To be honest, I'm confused myself.

What is the google workspace email? is it thestudiomedspaweb.@gmail.com?
is it info@thestudiomedspa.com?

Why do you need the client's confirmation for this? Will something else go down or impact something else?  I understand why you want to explain to the client so that she has an understanding of her own assets, but I promise, she would love to remain ignorant to this and just wants it fixed asap

Hector can you please confirm access to her google ads account?

Nicol - Yes. I understand. That's why I would recommend getting on a call and explain it to her. She sent me an email asking to explain everything to her so moving forward she understand and has access to all of her company assets.

By Google workspace email I am referring to info@thestudiomedspa.com. We need the confirmation from the client to make sure she don't have any of her files or documents in apps like G-drive, Google docs etc connected to this email because once we remove the domain from the suspended account and move it to a new Google workspace account they will all be deleted and not transferred.

We have access to her Google Ads account. Hector can update thepayment method on his end. Also provide her with Admin access to her own account. Here is her GHL phone number: (720) 790-7947

You can use her real cell phone number as a back up: (303) 909-1032

Nicol - did she give you the card so we can update it for her? Did we send her the @gmail.com login?

Isaac - did we use her thestudiomedspaweb.@gmail.com as the main email to her Google Business gmail?

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Chris - No we didn't. info@thestudiomedspa.com is the super admin email.

Chris no, she has not given me the new card. Yes, Isaac sent her lots of login information he found in emails between himself, Sarah, and Whitney, but we are still missing emails tied to thestudiomedspa.com domain.

Since at least one of these steps is taken care of - the Google Ad account access, I'll start a new email w/ Sarah and Hector requesting her new card.

I'll follow up on starting brand new gmail, Isaac  

Hector Sarah has successfully accessed her account and paid the amount needed to turn her ads back on. Hooray! 
Are we all good on the documentation for how to access this account, and what the recovery email is for it?

Now we just need to figure out the email issue. 

Isaac Hector

Sarah just responded yes to creating a new email with, "I am okay with whatever we need to do."

Isaac do you still need to get on a call with her? I asked if she could do an earlier time as you are east of us. She is available beginning at 9 am MT, which is 8:30 PM India Standard time, lmk if that would work for you or, if you even need that

Hector just keeping you informed here so you can capture login credentials anew for this client.

Nicol - Got it. Thank you for confirming regarding this with her. 

I will setup a new Google workspace account for her and then share the credentials with her and will also make a video. 

We will need two things from here to set it up though. One is her phone number and the other one is her credit card info.

Is this her personal phone number? (303) 909-1032. Does she reply back to our text? If yes. I can ask her to send us the verification code by texting her from GHL CSM sub-account.

Please let me know. Thank you for all your help with this.

Isaac yes,  (303) 909-1032 is her direct cell phone number.  She does respond to my texts. 

I can try and get ahold of her for a CC now, but it's two hours ahead of the time she said she would be available. Would you be available to speak with her directly at 9:00 am MT / 8:30 PM IST?

Nicol - I will need some time to get the domain removed from the old account and then add it to the new one. For this we need to verify the domain ownership by adding specific TXT records that their support team will provide and then they will release the domain and we will be able to add it in a new account. This whole process will take some time 1-2 days. 

I think tomorrow or day after tomorrow if client can make herself available around this time that would be great. I will need a verification code from her. In the mean time you can ask her for the new #cc.

Once I have setup everything in the new account. I will make a video for here for the basics of Google workspace.

After this if she has any questions regarding anything we can get on a call.

For now we don't need to get on a call since she has already confirmed on setting up new account for the domain.

Isaac the client has sent her CC.
I am going to send it to you via Slack.

Her response,
"I don’t know what I was paying before because I did not set it up." 

Hector just an FYI that we might need documentation with clients about what assets we create for them and how much they will cost.  To follow my own advice 

- she sent me an email w/ cc information authorizing we purchase a new google workspace for the single user $6/mo price on 9/28/23 

Hector please get all logins to Sarah once we have them. She has once again requested access to hosting, website, etc. 

Nicol..
All of the logins for this client are on her spreadsheet.

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I already took care of the Google ads access for her. 
I made her ADMIN. I also added her email as a primary payment user on Google ads. 
She is all set on that. 

Thank you Hector  do we generally give the client access to that excel doc? Should I not?

Nicol - OK. Thank you.

Good morning Nicol  
Happy Friday..
NO NO NO.. We never give the clients access to our spreadsheets. We only give them the login information to whatever platforms they need. 

Nicol Hector - Her Google workspace emails are fixed now. Shared all the details in an email.

Awesome, Isaac. 
Thank you for taking care of this. Sarah is lucky to have Nicol on as her CSM.