I will do so tomorrow. 

Trilogy Medical - Secret Shopper Leads Test
Website - https://trilogymedicalcenter.com/cool-sculpting
Confirm - https://trilogymedicalcenter.com/ty/coolsculpting

Date: 08/27/20
Time: 12:18 PM MST - 
Name - Samantha Abernathy
Email - babyXioG25@gmail.com
Phone - 801-692-7432

Message - Have some extra baby fat I would like to discuss with someone about getting rid of it with this.

It appears that they have auto text in place because the moment I submitted the form, I received a text from them. 
Text - 12:19 PM MST time, 1 minute later. 

Secret Shop Mini Report

Chris   and whitney.zelig@gmail.com   here are the final results of the second secret shopper for Trilogy Medical.

Trilogy Medical - Secret Shopper Leads Test Report Summary

Overall Analysis: Requires  a lot of attention, Needs improvement

Spa Response time: Phone call: None.
Spa Response time: Voicemail: None.
Spa Response time: Text Message:  Yes, Auto Text, 1 minute later.
Spa Response time - Email: None.
Problems with form/button: None

Follow up Phone call: None thus far.
Follow up Phone Email: None.
Follow up Phone Text: None so far.

Areas that need improvement: Only one AUTOMATED text. However, no direct phone calls, additional texts, no emails, no follow up phone calls or any other type of follow ups. 

Summary: The overall response time to the secret shopper leads test from the staff at Trilogy Medical requires immediate attention. All they did was send an auto text. The staff never bothered calling the lead directly, even days later. There were also no emails, voice mail messages or follow up calls or texts done with the lead. 

Okay will follow up with client

whitney.zelig@gmail.com and Chris
This client seems to have a problem on their emails they are sending to clients.
They are coming out like this -

image.png 329 KB • Download

<img src="data:image/png;base64,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


Instead of images. 

LOL thanks Hector  

Please forward me the emails so I can forward to client 

I have fwd you the email Chris.