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Vitalyc MedSpa - www.vitalyc.com | https://vmedspatx.com/ - CZ

This is for a client who already has a website we can use that we just need to optimize.
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarJudi Vallano, Medstar +1 others
From the list: Digital Marketing Campaigns & Set Up

❏ Leadsheet Issue - Changes

Hector M. added this on
Assigned to
Hector Mota, Operations Manager at Medstar Hector M. Isaac Klausnser, Medstar Isaac K.
Notes
Isaac Klausnser, Medstar Isaac  

I am seeing that this client's leadsheet has had some changes made to the way leads populate.
First, the names of the leads are no longer showing, only the emails. 
Second - this is the biggest concern - the leads are no longer showing the dates that they came in on. 
These changes seemed to have taken place after April 1st sometime. 
Can you please look into this when you get a chance?

Thank you. 

Comments & Events

Isaac Klausnser, Medstar Isaac Klausnser
Hector Mota, Operations Manager at Medstar Hector - Fixed. It got caused by the changes being made in the Hubspot by the client.
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Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Isaac Klausnser, Medstar Isaac
I am not seeing that it has been fixed. I just filled out a lead and it is showing up the same way; no date or first name or last.


Also, on this page, https://vmedspatx.com/laser-facials-dallas/
The pop up is not letting me put any info on it. Where it says enter your information, I cannot enter anything.
Can you please check that out?
image.png 245 KB • Download
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Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Okay, so now after reloading the page, I am seeing the pop  up show up entirely Isaac.
That is weird so you may need to check make sure nothing is off. 
image.png 241 KB • Download
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Isaac Klausnser, Medstar Isaac Klausnser
Hector Mota, Operations Manager at Medstar Hector - Fixed. Sorry for missing it earlier.

I have now created a new tab in the leadsheet and moved all the old leads to the old tab this is because I had to create two separate columns for the NAME information.

For the popup. I checked in different browsers both in normal and private window but couldn't replicate the issue. It could be due to a temporary glitch on the Hubspot API that the form didn't appear on your end in the first go. We are using Hubspot embedded form in the popups on this website.

Please try again now and let me know if you still see the same issue again and I will check. Thank you.
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Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
Isaac Klausnser, Medstar Isaac no worries.
You said you created a new tab correct?
However, I am still not seeing the dates come up on the column "I", only numbers.
Are those the Epoch number? Or dates coming out in another format?

The popup issue seems to have been fixed now.
image.png 116 KB • Download
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Hector Mota, Operations Manager at Medstar Hector Mota, Operations Manager
You mentioned that you would create a video for me in that task to show me how to convert them. But I do not see it. 
Also, is that the only way to do so? Does the date have to come out that way from now on? 
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