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Vitalyc MedSpa - www.vitalyc.com | https://vmedspatx.com/ - CZ

This is for a client who already has a website we can use that we just need to optimize.
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarJudi Vallano, Medstar +1 others
From the list: Front Desk Support

✔ Secret Shop

Elizabeth R. added this on
Completed by Jessica M.
Assigned to
Elizabeth Ruffa Elizabeth R.
Due on
Notes
Per Chris

Secret shop for Emsculpt Neo https://vmedspatx.com/emsculpt-neo-fort-worth/ 

began 7/13  (Elizabeth)

Comments & Events

Elizabeth Ruffa Elizabeth Ruffa
Hi Chris Zelig, Medstar Chris Jessica Marino, Digital Marketing Coordinator at Medstar Jessica  

EMAIL DRAFT:

Hi Team,

You've been secret-shopped! Attached is the full report. 

We input a lead, commenced with text engagement & called the front desk inquiring about Emsculpt Neo. 


You contacted us 3x by phone, 2x by text, and sent a welcoming email after we input the lead. However during text engagement we recommend when being asked about pricing to quote the cost of the lowest priced applicator and then encouraging to schedule a consultation for an accurate price.  

The salesperson that answered our call was friendly, professional and knowledgeable. She answered pricing questions in a recommended way, mentioned the current promotion going on and built excitement around the treatment. This is excellent!  

Overall great work! 

If you have any questions or wish to discuss please let us know. 
Notified 1 person
Elizabeth Ruffa Elizabeth Ruffa
Hi Jessica Marino, Digital Marketing Coordinator at Medstar Jessica  -  just making sure you saw this. Thank you
Notified 2 people
Elizabeth Ruffa Elizabeth Ruffa
Jessica Marino, Digital Marketing Coordinator at Medstar Jessica  - Do you know if this has this been sent to the client? Thx
Jessica Marino, Digital Marketing Coordinator at Medstar ill send to chri
Jessica Marino, Digital Marketing Coordinator at Medstar *CZ. Thanks!
Notified 2 people
Jessica Marino, Digital Marketing Coordinator at Medstar
Jessica Marino completed this to-do.