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Westport Medispa- www.westportmedispa.com - Judi

Website Design + Development * Digital Marketing Set Up Service *
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarJudi Vallano, Medstar +1 others
From the list: Secret Shop

✔ 3 month Secret Shop

Elizabeth R. added this on
Completed by Elizabeth R.
Assigned to
Elizabeth Ruffa Elizabeth R.
Due on
Notes
3 month secret shop
landing page: https://themedispa.com/coolsculpting/
treatment: coolsculpting

Comments & Events

Elizabeth Ruffa Elizabeth Ruffa
began 9/14
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Elizabeth Ruffa Elizabeth Ruffa
Hi Judi Vallano, Medstar Judi . Here is the 3 month quarterly shop that was done on Westport. I have them scheduled for there next shop on 1/19/24. Please let me know if you need anything more from me on this one. Thanks!

EMAIL DRAFT:
Hi Team,

As part of our ongoing support to help you reach your marketing goals, we regularly "Secret Shop'' your practice. The information we gather helps us better train your staff, and provides you with the feedback you need to convert as many leads as possible. The process includes inputting a lead into a form on one of your landing pages, communicating via text with your staff after replying to one of your text messages, and finally calling and speaking with the front desk to inquire about one of your services.  

Here is your latest full report and your recorded call link for you to review. 

Great Job, Keep it Up!
  • We received 2 texts from you and you responded to our texts.
  • The salesperson who answered our call was friendly, professional, and knowledgeable. 

Things To Work On
  • Contacting a lead with a direct phone call is the best way to ensure that a lead is converted into a potential patient. We recommend contacting leads 3x in the first week with direct calls. [Unfortunately we only received 1 call from you]
  • When asked about cost, we recommend quoting the cost of the lowest priced applicator and then mentioning that an accurate price will be given during their consultation

We would love to set-up a refresher training to expand your company's client acquisition strategy and put in place a plan for you to be contacting leads 3x in the first week. 

You can schedule your refresher training here: https://calendly.com/emily-clientmtg/front-desk-training


We look forward to speaking soon.
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Elizabeth Ruffa Elizabeth Ruffa
Hi Judi Vallano, Medstar Judi  just making sure you saw this quarterly shop has been completed. Has it been sent to the client? Thanks!
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Elizabeth Ruffa Elizabeth Ruffa
Judi Vallano, Medstar Judi  has this been sent to the client? Can I close out this task. Ty
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Elizabeth Ruffa Elizabeth Ruffa
Hey Judi Vallano, Medstar Judi  is this on pause? 
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Judi Vallano, Medstar Judi Vallano
Elizabeth Ruffa Elizabeth  yes you can close task. ty
Elizabeth Ruffa ty
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Elizabeth Ruffa Elizabeth Ruffa
contact deleted from ghl
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Elizabeth Ruffa
Elizabeth Ruffa completed this to-do.