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Willow Aesthetics l willow-chill.com l willow-aesthetics.com l willow-aestheticstx.com- Judi

Digital Marketing Set Up (One-Time Fee) * Digital Marketing Monthly Management * CSM - Judi
Chris Zelig, MedstarIsaac Klausnser, MedstarHector Mota, Operations Manager at MedstarJonnamae Jumawan, MedstarShane Quast, MedstarCharmae Arcayan, MedstarVania J, MedstarKamie Allen, Content ManagerSelena Vujatov, MedstarAlyssa Workman, MedstarIvonne Ackerman, MedstarElizabeth RuffaBrittany Redding, Digital Marketing Manager at MedstarJenna Maschino, Senior Support Specialist at MedstarJudi Vallano, Medstar +1 others
From the list: Front Desk Support

✔ secret shop - willow aesthetics - coolsculpting elite

Nicol R. added this on
Completed by Nicol R.
Assigned to
Elizabeth Ruffa Elizabeth R.
Due on
Notes
Hi Elizabeth Ruffa Elizabeth
Please secret shop Willow, https://willow-aestheticstx.com/coolsculpting-elite/ for coolsculpting in San Antonio.  

They have a competitor that is advertising $156/month for coolsculpting and I'm curious to find out how they handle a caller who has to be educated on price. 

Thank you!

Comments & Events

Elizabeth Ruffa Elizabeth Ruffa
began 7/19
Nicol Razon, Medstar TY!
Notified 1 person
Elizabeth Ruffa Elizabeth Ruffa
Hi Nicol Razon, Medstar Nicol - below is the secret shop report & email draft. 

EMAIL DRAFT:
Hi Team,

You've been secret-shopped! Attached is the full report. 
 
We input a lead, commenced with text engagement & called the front desk inquiring about CoolSculpting Elite. 

Here is the recorded call: 

We received 3 texts and a welcome email from you after we input the lead, however we only received 1 call from you. A direct call is the best way to ensure that the lead is converted into a potential patient. We would love to help set up a plan for you to be contacting leads 3x in the first week with a direct phone call. 
 
The initial salesperson that answered our call put us on hold after we requested information on Coolsculpting Elite. She then transferred our call to another employee named Heather. Heather was knowledgeable, professional, and answered pricing questions in a recommended way. 

It is vital that anyone that answers the phone in your office knows all about the treatments you offer. If they have to rely on a third party, it requires them to put the caller on hold, which is not the ideal experience. This can lead to the caller looking elsewhere for service. 
 
We recommend that you schedule a Front Desk Training to set up a plan for contacting leads 3x in the first week. Please schedule a call here: http://calendly.com/Vania-medstar/front-desk
Nicol Razon, Medstar TY!
Notified 1 person
Nicol Razon, Medstar
Nicol Razon completed this to-do.
Elizabeth Ruffa Elizabeth Ruffa
Nicol Razon, Medstar Nicol I believe that was the first call the other note is a text? The voicemail is set up on the 8x8 app that they called, but I gave them credit as per the note. What do you believe the 2nd call date would be? I’ll double check again on my end
Notified 1 person
Nicol Razon, Medstar Nicol Razon
Elizabeth Ruffa Elizabeth I don't know about the date. I see now.  They called but then when you finally connected, it was your call. TY!
Notified 1 person