✔ Center For Medical Aesthetics RI - CallRail Monthly Audit - July
Completed by Hector M.
- Assigned to
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Hector M.
Center for Medical Aesthetics - Emily
https://centerformedicalaestheticsri.comCompleted by Hector M.
The following is the Call Rail audit for Center for Medical Aesthetics RI.
There are a few things worth noting about this client.
For one, they had a very high number of Coolsculpting leads coming in and appointments being set up. However, they had one of the worst percentages of unanswered or missed calls of any audits done thus far. Almost 60% of all calls to the spa were missed or answered. Not very good when you consider that they average about 33% conversion rates when it comes to appointments made.
Third, agents are not providing pricing information on Coolsculpting; not even ballpark estimates. It resulted in 2 callers hanging up after not being given at least an idea of what they should expect to pay when doing it.
Lastly, their automated answering system rings about 9 times before the message begins to play which is odd. Then, it keeps playing over and over again as callers remain on the line for an average of 2 minutes and 35 seconds.
BTW, I just initiated a Secret Shopper Leads Test on Center for Medical Aesthetics RI. You may want to hold off on sending the report until I see how they respond to our leads submitted today.
Just want to let you know that Center For Medical Aesthetics RI did not contact me until 8/5/2019 which was on Monday or 3 days after initial lead was submitted. They only sent me one email, no text messages. No follow up calls ever since.
Is this included in their report?
However, the Secret Shop Leads test part is not included in the CR report. More so when we did not move to phase 2 of the report which is to call and ask questions. We been doing them in separate reports. Unless you and Chris want me to put them in the same CR report from now on.
Please let me know.
Looking at my list, I don't believe I ever added the other part of the report you requested. My apologies since I must have moved on to something else before finishing it and forgot about it.
Should I update the CallRail report and change it to August? This way I can add newer calls and then add the other part of the Sshop leads test? You can then send to client as new report - if haven't already.
Please let me know what you think.
Please let me know what to do.
Thanks
Okay so I am going to audit their new calls and then add that info to the new one; including the secret shopper leads test.
Once ready I will go ahead and submit it to you here.
My bad since sometimes these tasks fall through the cracks.
Let's send it through support, can u draft it in support and let me know when it's finished and ill send it to proper email addresses
Once I am done with that, I will move on this for you and prepare it. When done, will draft it in Support@medstarmedia.com for you.
If you ever have a meeting with them, you need to address their high amount of missed calls. They have one of the worst percentages of missed calls ever missing almost 69% of the calls.
I have also changed the way I address any flaws or areas they can improve on by adding suggestive bullet points.
I am uploading a draft copy for
Here is a copy for you to review.
thanks for the detailed report. we need to test all their numbers on their site. on the cs page, home page, contact page, you name it.
google search them and call them from the "google my business " number.
There was an issue last month where our number on their site wasn't working . it was a mess. Our mess. we need to make sure everything is working properly.
I totally understand the issues you mentioned. At the same time, I often try to bring it to Chris' attention when I find such issues. The problem is that sometimes it may be put off and fall to the wayside since Chris has so much on his plate. (I have 2 reminders this week for him about similar problems facing Elite Aesthetics and Gilbert Medspa.)
Also, Examples here - 🛠 Clients Call Rail Tracking #'s Status - Medstar Team
In any case, I will test all the corners and numbers you mentioned for Skinnovative to make sure all are working well.
Will get back to you once done.
https://centerformedicalaestheticsri.com
Numbers are changing on the their website.
I tested all the CallRail tracking numbers.
401-204-1310 - Good
401-204-1313 - Good
401-204-1308 - Good
401-204-1307 - Good
Here is a Screenshot of those calls going through.
I also tested out their CS, Contact, Skin Laser, About us pages. ALL OF THEM the numbers are changing correctly.
Good morning.
I just checked Support@medstarmedia.com account. I found that the CallRail audit report for Center For Medical Aesthetics RI was still in the Email DRAFT folder. I want to remind you just in case - did you ever send it out to the client? If so, then please let me know so I can remove the DRAFT email from the account.