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Secret Shop/ Call Rail Report

Assigned to
Alyssa Workman, Medstar Alyssa W. Hector Mota, Operations Manager at Medstar Hector M.
Notes
Hi Hector and Alyssa! Chris is requesting a specific secret shop for this client and I'm not sure who to assign to.

Secret Shop #1: Enter lead on LP for Emsculpt NEO campaign. Let them pitch and record. 

Secret Shop #2: Put lead in for CS and ignore it. 

Comments & Events

Alyssa Workman, Medstar
Hi Vania J, Medstar Vania I still need to be fully trained with the secret shop. Can I schedule with you to do that? I have only learned the starting process and I have one that I need to complete a report with.

Hector Mota, Operations Manager at Medstar Hector  do you mind handling this one until that can happen? I would appreciate it!
Alyssa Workman, Medstar
Or I guess I can start it, I know how to do that. Let me know how I can be the most supportive to you both Vania J, Medstar Vania and Hector Mota, Operations Manager at Medstar Hector .
Alyssa Workman, Medstar
Okay sorry for so many pings here, I am starting the CS right now, which location Vania J, Medstar Vania  ? Or all three?
Hector Mota, Operations Manager at Medstar
Vania J, Medstar Vania ,
When you write "Let them pitch and record" does that mean record the conversation or what transpires?
Alyssa Workman, Medstar Alyssa I can handle it if you are not sure how to do so. Vania and I can show you so that way you can do it correctly. 
No need to rush so I rather you are sure about the steps than not.. 
BTW, you will need to use a different number and email than what you have for Medstar... I recommend downloading an app called Text Free... you can use a number they provide you once you sign up. 
Alyssa Workman, Medstar
Okay great, I agree Hector Mota, Operations Manager at Medstar Hector , thanks for handling these ones. I have fake numbers and emails and names already, I had started two secret shops already. I'll get it scheduled so I'm fully clear on how to complete the process. 
Hector Mota, Operations Manager at Medstar Awesome!🥇
Vania J, Medstar
Hector Mota, Operations Manager at Medstar Hector those were Chris' instructions verbatim lol 
I took it to mean that you enter the lead and when they call to follow up with the lead you answer. Then, let them try to sell you on the procedure (make their pitch) and we record it. 
Hector Mota, Operations Manager at Medstar
Good morning Vania J, Medstar Vania  
Woe to anyone trying to figure out what Chris means when he says it... lol..
I think I have gotten good at it after a while.
I got it.. I will take care of it today.. 
Vania J, Medstar 😂💯
Hector Mota, Operations Manager at Medstar
Nava Center   - Emsculpt NEO - Secret Shopper Leads Test
Website -https://navacenter.mysculpt.net/emsculpt-neo/
Confirm - https://navacenter.mysculpt.net/c/emsculpt-neo/

Date: 06/17/21
Time:  4:36 PM EST
Name - Laura Huggins
Email - babyXioG25@gmail.com
Phone -  321-234-7641

Message - Looking to burn some fat around my stomach and arms area and I wondering if this could do the trick?


Lead verified here = 
Vania J, Medstar 👏
Hector Mota, Operations Manager at Medstar
Vania J, Medstar Vania  good morning. Here are the details for the 2nd secret shop... I will put the results together later.. 
Thanks... Happy Friday... 

Nava Center - Coolsculpting - Secret Shopper Leads Test
Website - https://navacenter.mysculpt.net/coolsculpting/
Confirm - https://navacenter.mysculpt.net/c/coolsculpting/

Date: 06/18/21
Time:  10:46 AM EST
Name - Franklin Medrano
Email - Mrp.990123@gmail.com 
Phone -  484-296-3731

Message - Hello, my name is Franklin Medrano and I am very interested in the cold sculpting procedure. I have some fat on my stomach that I cannot get rid of even though I work out all the time. When can I come in for a free consult?
thanks. 
Vania J, Medstar YOURE THE BEST!
whitney.zelig@gmail.com, Medstar
Don't forget to bring the brie and caviar to the rendezvous, franklin. 
Alyssa Workman, Medstar
Alyssa Workman completed this to-do.