Nava Center - www.navacenter.com - Judi

This is for a client who already has a website we can use that we just need to optimize.

Update numbers on site & tracking

Assigned to
Isaac Klausnser, Medstar Isaac K.
Notes
Shane Quast, Medstar Shane and Isaac Klausnser, Medstar Isaac
We need to update the tracking numbers on this client's site. Shane Quast, Medstar Shane we then we need to update the conversion tracking. They are switching from the local numbers listed (entitled USE) to the 800 numbers (entitled NEW) - Hector, you are going to have to sort this out better and test and match up with site as now I am looking at it is confusing me too.  I think the word "USE" means the one that is in USE. And NO Change are the numbers that will remain the same. 

Comments & Events

Hector Mota, Operations Manager at Medstar
Chris Zelig, Medstar Chris tagging you in case you need to provide us with some insights.
Shane and Isaac, here's the list of numbers.
Isaac Klausnser, Medstar
Hector Mota, Operations Manager at Medstar Hector Chris Zelig, Medstar Chris - Can you please explain more on this? Do we need to replace the current phone numbers on the website with the above numbers on their respective pages?
Hector Mota, Operations Manager at Medstar
Isaac Klausnser, Medstar Isaac  
Good morning. 
These are great questions which unfortunately, I cannot answer with 100% certainty.  Chris and the client are the ones who know. I will ask him to clarify. Will let you know. 

By the way, I tested the phone numbers and I got the following. 

844-602-6282 - Unassigned
844-626-6282 -Working
866-410-5262 - Working 
844-310-6282 - Working 
855-618-6282 - Working
410-423-5514 - Working
410-423-5515 - Working
410-910-8255 - Working
410-910-8260 - Working
410-910-8263 - Working
855-589-6282 - Working
Isaac Klausnser, Medstar OK. Thanks.
Vania J, Medstar
Hector Mota, Operations Manager at Medstar Hector Isaac Klausnser, Medstar Isaac Shane Quast, Medstar Shane  
Chris wants us to set up the acct so it starts feeding call rail conversion data back to google ads. And possibly setting a two min timer on there to mark a conversion.
Do we have their user access, Hector Mota, Operations Manager at Medstar Hector ? Chris thinks we may already have it.
He wants to get this set up for them asap. Let me know what you need and what the process will be to get this set up. 
Hector Mota, Operations Manager at Medstar
Vania J, Medstar Vania  
We do not have Nava center or any other company on Callrail. I deleted and removed all companies about 2 weeks ago. They are also not on What Converts. 
Perhaps you may be talking about GHL setup?
I will ask Chris to see if I can find out what he means and wants. 
We do not have access to their Callrail account by the way. 
Shane Quast, Medstar
Hector Mota, Operations Manager at Medstar Hector  do you need me for anything here? 
Hector Mota, Operations Manager at Medstar
Shane, I am trying to sort this out. This client does not have a Callrail or What converts account. I do not know where their Tracking numbers pool is located. Waiting to see if they have their own Callrail account. 
Chris Zelig, Medstar
Hector client has their own callrail account which we need to secure access to 
Vania J, Medstar
Hector Mota, Operations Manager at Medstar Hector  I emailed them to ask for access to their own acct.
Hector Mota, Operations Manager at Medstar
Good morning Chris Zelig, Medstar Chris and Vania J, Medstar Vania  
That explains it all since I been looking everywhere for their Callrail information and had not seen it. Please let me know once you have the access so I can move fwd. 
Thank you. 
Vania J, Medstar
Hector Mota, Operations Manager at Medstar Hector Hi! I emailed you but here's the info here for reference. Added to client sheet as well. They gave us access under my email by accident but I accepted and the login is
vania@medstarmedia.com
Medstar#12022$$$
Hector Mota, Operations Manager at Medstar
Vania J, Medstar Vania ,
I have it, verified it.. thank you. I updated our Callrail login sheet and client's spreadsheet.
Chris Zelig, Medstar Chris what exactly do you want me to do with this? Are me transitioning them from Callrail to GHL? 

starts feeding call rail conversion data back to google ads. And possibly setting a two min timer on there to mark a conversion.

That is what Vania says you wanted done. But I have never done that with Callrail. 
Chris Zelig, Medstar
We need to connect their callrail account with Google ads and set call conifmations to 2.5 minutes or longer so Google realizes the difference between a good call and one that just hangs up 
Hector Mota, Operations Manager at Medstar
Thanks for responding and letting me know what you requiring. However, I have never set something like this up that I recall. Is this something Shane has to do? Or does Isaac or me need to do it?
Hector Mota, Operations Manager at Medstar
Shane Quast, Medstar Shane  
I just spoke to Chris and since I am not too familiar with the process, we wanted to see if you could take care of this. Can you please connect it so that calls over 3 minutes count as a conversion?
Here's their Callrail login information. 
Please let me know if you have any questions. 

vania@medstarmedia.com
Medstar#12022$$$
Shane Quast, Medstar
I'll see if I can set it up. 
Vania J, Medstar
whitney.zelig@gmail.com, Medstar whitney.zelig@gmail.com  
Vania J, Medstar
Shane Quast, Medstar Shane just double-checking and confirming the above request was set up.

"Can you please connect it so that calls over 3 minutes count as a conversion?
Here's their Callrail login information.  "
Shane Quast, Medstar
Not really the easiest question to answer. Yes it is set up, but CallRail never reports any conversions to Google. 
Hector Mota, Operations Manager at Medstar
And that is why we got rid of Callrail. I am wondering when Chris will want to transition this client to GHL?
Vania J, Medstar
They are on GHL but they are really messy in using it still so I'm not sure if they're ready for that yet but we may have to anyway *shrug*
Hector Mota, Operations Manager at Medstar thank you!👍
Hector Mota, Operations Manager at Medstar GHL Queen❤️
Hector Mota, Operations Manager at Medstar
Hector Mota completed this to-do.