✔ Secret Shop client in 2 weeks
Completed by Hector M.
- Assigned to
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Hector M.
- Notes
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Please secret shop them in 2 weeks to make sure they are implementing
the protocols Whitney suggested.
Sent email to Doc and Chris about this.
The doc never responds to emails about payment issue.
Will wait before secret shopping them.
Website - https://numaspa.com/coolsculpting/
Confirm - https://numaspa.com/c/coolsculpting/
Date: 10/01/20
Time: 10:08 AM EST -
Name - Alicia Bronson
Email - ladyme901@gmail.com
Phone - 484-296-3731
Message - Looking to see if this cold freeze procedure can help me.
After giving birth to my daughter a few years back, I cannot seem
to get rid of the fat on my belly.
Friends said this would help. Thanks.
Verified lead went through -
I will prepare this for you now and email it once I am done.
Chris and Whitney here are the final results of the secret shopper for Numa Spa
Numa Spa - Secret Shopper Leads Test Report Summary
Overall Analysis: Good Response, Requires Some Adjustments.
Spa Response time: Phone call: Yes, 2 hour, 47 minutes later.
Spa Response time: Voicemail: Yes, 2 hour, 47 minutes later.
Spa Response time: Text Message: None.
Spa Response time - Email: Yes, 3 minutes later.
Problems with form/button: None
Follow up Phone call: None thus far.
Follow up Phone Email: None thus far.
Follow up Phone Text: None so far.
Areas that need improvement = No text messages sent to the lead. Also, no follow up phone calls or any other type of follow ups.
Summary: The overall response time to the secret shopper leads test from the staff at Numa Spa was good. However, there are some areas which require some adjustments. For one, no text messages were sent to the lead. In addition, the phone call was done 2 hours and 47 minutes later. In addition, there were follow up emails, no text messages or follow up calls done with the lead.
Here is the Full report - I am also sending it to you via email.
I emailed you this report 10 days ago.
I believe Whitney sent to the Doc already.
I will send you a reminder again.