Dello Russo Laser Vision - dellorusso.com

Dello Russo Call Audit & Script- All docs found here.

Assigned to
Chris Zelig, Medstar Chris Z.

Comments & Events

whitney.zelig@gmail.com, Medstar
Here is all the material you will need for Dello Russo Meeting

includes
1.Script written by Melissa
2. Top questions callers ask
3. Call Rail Audit Sheet
4. Call Rail Insights ( hector) 
Chris Zelig, Medstar
Melissa Zelig, Medstar Melissa   - do we have text messages we can send them, like short versions? They are getting a little sketchy and I do not want to lose them as a client.  
Melissa Zelig, Medstar
So I need a list of the questions they will be responding to as text messages
Chris Zelig, Medstar
Hector Mota, Operations Manager at Medstar Hector can you provide Melissa Zelig, Medstar Melissa  a list of common questions used on the phone calls 
Hector Mota, Operations Manager at Medstar
The top questions I often hear or that I use are as follows:
Does it really work?
Will it hurt?
How much does it cost?
Can I use my insurance to cover it?
Is there any downtime?
Will I experience bruising?
Will I lose weight by doing it?
Are there other forms of payments?
Will I need to bring someone to help me such as in surgery?
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I can prepare you a more detailed list for tomorrow if these don't suffice. 
Melissa Zelig, Medstar
Will I lose weight? Wow. Awesome hector. Ty
Chris Zelig, Medstar
Hector this is Lasik questions not Coolsculpting 
Hector Mota, Operations Manager at Medstar
Chris Zelig, Medstar Chris , Melissa Zelig, Medstar Melissa my mistake. 
I am so used to answering CS questions. 
I just saw it was under Dello Russo. 
Still, most of them - with the exception of weight - apply to Laser. 
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Also, here are some other ones to consider -
Can you tell I had the procedure done when I take off my shirt or area done?
How effective are the treatments? How many will I need?
Are all fees covered or are there any hidden fees later on?
Are there any side effects or any risks?
Is the laser safe, non-toxic? Will it harm me down the line?
What kind of technology or equipment are you using?
Will a doctor or licensed practitioner conduct the procedure?
Hector Mota, Operations Manager at Medstar
Lastly, you might run into people who want to know if Laser hair removal is the main thing or primary procedure the facility does. Or if that is what the spa is mostly dedicated to. Meaning do they only do laser or how much of the spa is dedicated to Laser hair removal. This is actually a plus for Dello Russo because they can say they are pioneers in the field and as such, have extensive experience. 
Last thing a person wants is to go to a place where laser hair removal is a secondary or tertiary business for them.  
Chris Zelig, Medstar
Hector dello russo is lasik eye surgery 
Hector Mota, Operations Manager at Medstar
I thought they did Laser hair removal as well. 
My bad. We could use those questions for Beauty Wellness and others then.
Hector Mota, Operations Manager at Medstar
Chris Zelig, Medstar Chris Melissa Zelig, Medstar Melissa  
Hey guys, my apologies for getting these questions mixed up. 
Here are some that are strictly for Laser Lasik PRK surgery. 
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Is Lasik and/or PRK safe?
Is it possible to do both eyes at the same time?
Will the Laser vision surgery corrective surgery hurt?
Is my age or age a factor in how successful lasik surgery is?
Can you tell me of any possible risks of having Lasik eye surgery done?
How long does the procedure take?
If I have it done, when can I start doing work or other normal activities and so on?
What happens after the lasik surgery or my treatment?
After you evaluate me, will you tell me if there are other alternatives for me? 
What medications should I stop taking before or after the surgery has been done?
What's the difference between refractive eye surgery done in the past and lasik of today?
What's the average time it takes a person to recover from Lasik?
Will I need to have lasik surgery done again or does it last for the rest of my life?
Are there any health conditions that may cause me to be a non-candidate?
What results can I or should I expect from lasik surgery?
When can I go back to driving?
Are there any possible side effects?
Will I still have to wear or need my glasses after the surgery?
Once I have the surgery done, how many more checkups will I need after?
What happens if I do not feel better after a while?
How much does the surgery cost?